Terms of service

Last updated: July 11, 2026

Overview

This website is operated by Aliviura. Throughout the website, the terms “Aliviura,” “we,” “us,” and “our” refer to the business operating under the Aliviura brand.

Aliviura offers this website, including the information, tools, products, and services available through it, subject to your acceptance of these Terms of Service and the other policies referenced on the website.

By visiting our website, creating an account, or purchasing a product from us, you agree to be bound by these Terms of Service. These Terms apply to all website visitors and customers.

Please read these Terms carefully before accessing or using the website. If you do not agree with them, you should not use the website or place an order.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer and sell our products.

Section 1 — Eligibility and Online Store Use

By using this website or placing an order, you confirm that:

• You are at least the age of legal majority in your country, state, or province of residence; or
• You are using the website with the permission and supervision of a parent or legal guardian.

You may not use our website or products for any unlawful, fraudulent, or unauthorized purpose.

You must not introduce viruses, malware, destructive code, or any technology intended to interfere with the website, its security, or its operation.

We may suspend or terminate access to the website when we reasonably believe that a user has violated these Terms or applicable law.

Section 2 — General Conditions

We reserve the right to refuse or cancel service or an order when reasonably necessary and legally permitted, including in cases involving:

• Suspected fraud or unauthorized payment activity.
• Incorrect pricing or product information.
• Suspected resale or commercial redistribution.
• Abusive or threatening conduct.
• Violation of these Terms.
• Legal or regulatory restrictions.
• Product unavailability.
• Shipping restrictions affecting the delivery destination.

If we cancel a paid order before shipment, the customer will receive a refund for the cancelled amount.

You may not reproduce, copy, sell, resell, exploit, or commercially use any part of the website without our prior written permission, except where permitted by applicable law.

The headings in these Terms are provided for convenience and do not affect their interpretation.

Section 3 — Product Information and Intended Use

We make reasonable efforts to describe Relivra and our other products accurately. Product photographs, colors, dimensions, packaging, and other visual details may appear slightly different depending on the customer’s screen, lighting conditions, product updates, or manufacturing variations.

Relivra is intended for personal wellness and comfort purposes and must be used only as directed in the instructions provided with the product.

Information provided on the Aliviura website, in advertisements, emails, social media content, product packaging, or customer communications is for general informational purposes. It is not a substitute for professional medical advice, diagnosis, or treatment.

Customers should consult a qualified healthcare professional before using Relivra if they:

• Have an existing medical condition.
• Are pregnant or may be pregnant.
• Have reduced skin sensitivity or circulation problems.
• Use an implanted electronic or medical device.
• Are receiving treatment for persistent or severe pain.
• Are uncertain whether the product is suitable for them.

Stop using the product and seek appropriate professional advice if you experience pain, burning, skin irritation, unusual discomfort, or another adverse reaction.

Individual experiences and results may vary. Nothing on the website should be interpreted as a guarantee of a specific medical or therapeutic result.

Nothing in this section excludes or limits liability that cannot legally be excluded.

Section 4 — Product Availability

Certain products may be available exclusively through our online store and may be offered in limited quantities.

We may:

• Limit the quantity of products available per customer or order.
• Restrict sales to certain countries or regions.
• Discontinue a product.
• Update product packaging, components, or non-essential characteristics.
• Decline orders that appear to be intended for unauthorized resale.

Any restriction will be applied in accordance with applicable law.

Product availability is not guaranteed until an order has been accepted and confirmed.

Section 5 — Prices, Currency, Taxes, and Duties

Product prices may change without prior notice. A price change will not affect an order that has already been accepted, except where an obvious pricing error has occurred and correction is permitted by law.

Prices are displayed in the currency selected or shown at checkout.

Applicable taxes, shipping charges, duties, customs fees, or import charges will be shown at checkout when we are able to calculate them.

For international orders, customers may be responsible for import duties, customs charges, taxes, or carrier fees imposed by their destination country, unless the checkout page expressly states that those charges are included.

Customers are responsible for reviewing the complete order total before submitting payment.

Section 6 — Orders and Contract Formation

Submitting an order is an offer to purchase the selected products.

After an order is placed, we will normally send an electronic confirmation. An order is accepted when payment has been authorized and we send confirmation that the order has been accepted or has entered fulfillment.

We reserve the right to reject or cancel an order for a legitimate reason, including:

• Product unavailability.
• An obvious pricing or description error.
• Suspected fraudulent activity.
• Payment authorization failure.
• Shipping restrictions.
• Suspected unauthorized resale.
• An order that cannot legally be completed.

If we cancel an order after payment has been collected, we will refund the cancelled amount to the original payment method.

Customers must provide accurate, current, and complete billing, contact, and shipping information.

Section 7 — Payment Information

Payments may be processed by Shopify Payments or other third-party payment providers available at checkout.

Aliviura does not independently control all payment-provider systems. The processing of a payment may also be subject to the terms, privacy practices, security measures, and fraud-prevention procedures of the selected payment provider.

You confirm that:

• You are authorized to use the selected payment method.
• The payment information supplied is accurate.
• Sufficient funds or credit are available to complete the purchase.

We may request additional information to verify an order when reasonably necessary to prevent fraud or unauthorized transactions.

Section 8 — Shipping and Delivery

Shipping costs and estimated delivery timeframes will be displayed on the website or during checkout when available.

Delivery dates are estimates unless we expressly agree to a guaranteed delivery date.

Delivery may be affected by circumstances outside our reasonable control, including:

• Courier disruptions.
• Customs inspections.
• Severe weather.
• Public holidays.
• High-volume shipping periods.
• Local delivery restrictions.
• Incorrect or incomplete shipping information.

Customers are responsible for providing a complete and accurate delivery address.

If an address error is reported before the order enters processing, we will make a reasonable effort to correct it. We cannot guarantee changes after processing or shipment has begun.

Where required by applicable consumer law, responsibility for the goods remains with Aliviura until the customer, or a person designated by the customer, physically receives them.

Additional shipping terms are described in our Shipping Policy.

Section 9 — Returns, Refunds, and Cancellations

Relivra is covered by Aliviura’s voluntary 60-Day Money-Back Guarantee, beginning on the date the order is delivered.

This commercial guarantee is offered in addition to, and does not replace or restrict, any mandatory cancellation, refund, repair, replacement, or consumer-guarantee rights available under applicable law.

Customers must follow the procedure and eligibility requirements described in our Returns, Refunds & Cancellation Policy.

For change-of-mind returns under our voluntary 60-day guarantee, customers may be responsible for return shipping costs, as explained in that policy.

For damaged, defective, incorrect, or non-functional products, Aliviura will provide an appropriate remedy in accordance with our policy and applicable consumer law.

To request assistance, contact aliviura@hotmail.com.

Section 10 — Promotions, Discounts, and Gifts

Promotional offers may be subject to additional conditions communicated at the time of the offer.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.
• Only one promotional code may be used per order.
• Promotions cannot be applied retroactively.
• Promotions may have an expiration date.
• Promotions may be limited to selected products, customers, or locations.

We may cancel or correct a promotion affected by fraud, technical errors, misuse, or an obvious pricing mistake, where permitted by law.

Free gifts and promotional products may need to be returned when a customer requests a full refund, as explained in our Returns, Refunds & Cancellation Policy.

Section 11 — Optional and Third-Party Tools

We may provide access to tools, applications, payment systems, tracking services, or integrations operated by third parties.

Third-party tools may be governed by their own terms and privacy policies. Customers should review those conditions before using them.

To the extent permitted by law, Aliviura is not responsible for the independent acts, omissions, availability, or security practices of third-party providers that we do not control.

This does not limit any responsibility that Aliviura cannot legally exclude.

Section 12 — Third-Party Links

The website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily mean that Aliviura endorses or controls the third-party website.

We are not responsible for third-party content, policies, products, services, or security practices.

Customers should review the terms and privacy policies of a third-party website before submitting information or completing a transaction through it.

Section 13 — Reviews, Feedback, and User Content

Customers may submit reviews, photographs, videos, comments, suggestions, or other content.

By submitting content to Aliviura, you confirm that:

• You created the content or have permission to submit it.
• The content is accurate and reflects your genuine experience.
• It does not violate another person’s intellectual property, privacy, publicity, or other legal rights.
• It does not contain unlawful, threatening, defamatory, discriminatory, obscene, fraudulent, or malicious material.
• It does not contain malware or harmful code.

You grant Aliviura a non-exclusive, worldwide, royalty-free license to store, reproduce, display, format, and use submitted content for operating, improving, and promoting Aliviura, subject to applicable privacy and consumer-protection laws.

This license does not transfer ownership of your content to Aliviura.

We may remove content that violates these Terms or applicable law. We will not prevent, penalize, or threaten customers for submitting an honest review or opinion.

Section 14 — Intellectual Property

The Aliviura website and its original content, including its branding, product photography, videos, graphics, text, logos, page designs, and marketing materials, are owned by or licensed to Aliviura and are protected by applicable intellectual-property laws.

You may access the website for personal and non-commercial use.

Without prior written permission, you may not:

• Copy or republish substantial parts of the website.
• Use Aliviura branding in a misleading manner.
• Sell or commercially exploit website content.
• Remove copyright, trademark, or ownership notices.
• Present yourself as an authorized Aliviura representative.
• Use our content to create counterfeit or misleading product listings.

Section 15 — Personal Information

Personal information submitted through the website is processed according to our Privacy Policy.

By using the website, you acknowledge that personal information may be processed by Shopify and other service providers necessary to operate the store, process payments, fulfill orders, prevent fraud, provide support, and comply with legal obligations.

Section 16 — Errors, Inaccuracies, and Omissions

The website may occasionally contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions.
• Pricing.
• Promotions.
• Availability.
• Shipping costs.
• Delivery estimates.
• Product images or specifications.

We may correct such information and update the website when reasonably necessary.

If an error materially affects an order that has already been placed, we will contact the customer when required and provide an appropriate option, which may include confirming the corrected information or cancelling the affected order for a refund.

Nothing in this section permits Aliviura to make misleading statements or avoid obligations under applicable law.

Section 17 — Prohibited Uses

You may not use the website or its content:

• For an unlawful or fraudulent purpose.
• To violate applicable laws or regulations.
• To infringe intellectual-property or privacy rights.
• To harass, threaten, abuse, impersonate, or defame another person.
• To submit false or misleading information.
• To distribute malware or harmful code.
• To collect personal information without authorization.
• To send spam, phishing messages, or deceptive communications.
• To scrape or copy the website through unauthorized automated means.
• To interfere with security or access-control systems.
• To conduct unauthorized resale or counterfeit activity.
• To engage in conduct that damages the website or prevents others from using it.

We may suspend or terminate access when we reasonably believe these restrictions have been violated.

Section 18 — Website Availability and Disclaimers

We work to keep the website available, accurate, and secure, but we cannot guarantee that access will always be uninterrupted or error-free.

The website may occasionally be unavailable because of maintenance, updates, security incidents, technical problems, or circumstances outside our reasonable control.

To the maximum extent permitted by law, general website content is provided on an “as available” basis.

However, nothing in these Terms excludes:

• Mandatory consumer guarantees.
• Express product warranties provided by Aliviura.
• Liability for fraud or fraudulent misrepresentation.
• Liability for intentional misconduct.
• Liability for gross negligence where it cannot legally be excluded.
• Liability for death or personal injury caused by negligence where such exclusion is prohibited.
• Any other liability or right that cannot legally be excluded or restricted.

Section 19 — Limitation of Liability

To the maximum extent permitted by applicable law, Aliviura will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

Aliviura will not be responsible for losses caused solely by:

• Unauthorized or unlawful use of the website.
• Failure to follow product instructions.
• Customer misuse or unauthorized modification of a product.
• Incorrect information supplied by the customer.
• Events outside our reasonable control.

This limitation does not apply where the loss results from Aliviura’s fraud, intentional misconduct, negligence where liability cannot be excluded, breach of mandatory consumer rights, or another form of liability that applicable law does not permit us to limit.

Section 20 — Customer Responsibility and Indemnification

To the extent permitted by law, you agree to be responsible for losses or third-party claims directly caused by:

• Your unlawful use of the website.
• Your intentional violation of these Terms.
• Content you submit that infringes another person’s rights.
• Fraudulent or malicious conduct carried out through your account.

This provision does not require a consumer to compensate Aliviura for losses caused by Aliviura, its suppliers, or circumstances beyond the consumer’s reasonable control.

Section 21 — Mandatory Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or replace consumer rights that cannot legally be excluded or limited.

Depending on the customer’s location, these rights may include:

• A right to cancel certain online purchases.
• A legal guarantee for defective or non-conforming products.
• A right to repair, replacement, price reduction, or refund.
• Protection against unfair contract terms.
• Rights relating to delivery and risk of loss.

If any provision of these Terms conflicts with mandatory consumer law applicable to a customer, the mandatory law will take priority.

Aliviura’s voluntary 60-Day Money-Back Guarantee is additional to these rights.

Section 22 — Termination

These Terms remain effective while you use the website.

You may stop using the website at any time.

We may suspend or terminate access when we reasonably believe that you have:

• Materially violated these Terms.
• Used the website unlawfully.
• Engaged in fraud or malicious conduct.
• Created a security risk.

Termination will not affect rights or obligations that arose before termination, including payment, refund, intellectual-property, and liability provisions that are intended to continue.

Section 23 — Severability

If a court or competent authority determines that part of these Terms is unlawful, invalid, or unenforceable, that part will be modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

Section 24 — No Waiver

If Aliviura does not immediately enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.

A waiver is effective only when it is expressly given in writing.

Section 25 — Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns, Refunds & Cancellation Policy, and any other policies expressly incorporated into them, form the agreement between Aliviura and the customer concerning use of the website and purchases made through it.

They replace earlier versions of the same website terms, but do not replace rights or obligations already created under an accepted order.

Section 26 — Governing Law and Disputes

These Terms and contracts formed through the website are governed by the laws of:

[ADD THE COUNTRY AND, IF APPLICABLE, THE STATE OR REGION WHERE YOUR BUSINESS IS LEGALLY ESTABLISHED]

This choice of law does not deprive consumers of mandatory protections available under the laws of their country of residence.

Before beginning formal proceedings, customers are encouraged to contact us at aliviura@hotmail.com so we can try to resolve the matter directly.

Nothing in these Terms prevents a consumer from bringing a claim before a court or consumer-protection authority that has jurisdiction under applicable law.

Section 27 — Changes to These Terms

We may update these Terms to reflect changes to:

• Our products or services.
• Website functionality.
• Business practices.
• Applicable laws or regulations.
• Security requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Changes will generally apply prospectively. Orders already accepted will remain governed by the terms in effect when the order was placed, unless a change is required by law or is more favorable to the customer.

Section 28 — Contact Information

Questions regarding these Terms of Service should be sent to:

Brand and trading name: Aliviura
Product: Relivra
Email: aliviura@hotmail.com